ITSM
Brings all the work of the IT department into one place: from requests and incidents to problems, from the asset inventory to change management, from licences and contracts to on-call duty. ITIL 4 and ISO/IEC 20000-1 serve as guidance, not as an imposed template — the organisation switches on the practices it actually runs.
- Who it is for
- IT managers, service desk, system and network administrators — and every employee as a requester
- Size
- 134 data tables
102 screens - Last change
- 6 Sep 2026
48 commits
itsm · Prisma schema · model count · measured 13 Oct 2026
What ITSM solves
Answers “What is IT doing, how long does it take, what do we have?” with evidence.
Requests, incidents and problems
Request and incident records, problem and known-error management, assignment to teams. Tickets arriving by e-mail enter the system through the e-mail gateway.
Self-service portal
Employees open and follow their own requests in the portal; the service catalogue, knowledge base, service status page and outage notices are in the same portal.
Service levels, on-call and escalation
Service levels, breaches and escalation, shift and on-call plans, satisfaction measurement; results are tracked on dashboards and KPIs.
Assets, configuration and operations
Asset inventory and relationship map, asset assignment, server and switch configuration backups, monitoring integration, periodic tasks and the maintenance calendar.
Change and information security
Change management, information security incidents, vulnerability tracking, access management and certificate and domain expiry dates.
Licences, contracts and budget
Software and licences, contracts and warranties, suppliers and support, purchase requests and IT budget and cost tracking.
Interface layout
The drawing below shows the product’s screen layout. The interface is in Turkish and the rows are examples; we walk through the real screens in the demo.
Interface drawingShows the product’s layout; the interface is in Turkish and the rows are examples.
Highlights
- Request · incident · problem
- Asset inventory and relationship map
- Service levels and escalation
- Self-service portal for employees
Maturity
Product address: itsm.cscodebilisim.com
The same discipline, continued
Labdata LIMS
Every laboratory process, from sample receipt to accredited report, on one platform.
ISO/IEC 17025QMS
Brings documents, nonconformities, audits, risk and management review into one system and produces the evidence at audit time.
ISO 9001Contractor Management Portal
Collects the documents of contractors coming on site in one flow; once every department involved has approved, the company and its staff are cleared for the site.
OHS Law No. 6331Request a ITSM demo
Instead of a ready-made demo script, we show the product with an example from your own everyday work; what fits and what doesn’t becomes clear faster in the first meeting.
We reply the same day.